Should you require further information about the services being offered by Help2Support please contact:
- Tenants@Help2Support.co.uk - Need a vetted tenant
- Landlords@Help2Support.co.uk - Want to advertise your property
- Admin@Help2Support.co.uk - General Questions Or Service Level Agreement Questions
- Accounts@Help2Support.co.uk - Account information / payments etc
- affiliates@Help2Support.co.uk - Join our affiliate scheme
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Fair Processing Statement
We
collect personal information on all our customers in order to assess:
· Eligibility
for housing,
· Processing
Insurances
· Locate
suitable accommodation for clients
· Provide
Furnishings for client’s accommodation
· Provide
housing management
· Provide
repairs services,
· Assist
you in the event of emergencies,
and
ensure fair treatment. In line with the Data Protection Act 2018, this
information is stored securely on our systems, and used to provide services and
help us improve the way in which we provide them to you.
In
most cases, apart from the companies we use to provide services on our behalf
and to carry out surveys and send out information to you, we do not share your
personal information with anyone else without your permission. We will share
your information for the following specific reasons, but we remain responsible
for the safe handling of your data at all times:
·
With contractors in order to carry
out repairs or works on your property;
·
With Our Furnishing side to provide
suitable furnishings for clients
·
With our insurance partners to ensure
that the landlord and agents have the correct insurances in place
·
With market research organisations in
order to complete surveys on our behalf;
·
With a managing agent to enable them
to provide services to you on our behalf under a management agreement or lease;
·
In order to detect and prevent fraud,
protect public finances and for the detection and prevention of crime, with
councils, registered providers, government departments, the police, and credit
reference agencies;
·
With the Audit Commission for the
purposes of data matching for the National Fraud Initiative;
·
With statutory agencies such as
social services where we have concerns regarding safeguarding;
With utility companies to enable supply to be connected or if bills have
not been paid by the resident.